This Return Policy sets out the terms and conditions for returning products purchased from Konrow (hereinafter referred to as "we", "us", or "our"). Please read the information below carefully before making a return. This Return Policy applies only to purchases made on our website (hereinafter referred to as "the Site").
General Conditions
We accept returns under the following conditions:
The returned product must be in its original condition, unused and undamaged.
The product must be returned in its original packaging, with all tags, accessories and documents provided.
Returns must be made within 14 days of receiving the order.
Return procedure
To make a return, please follow the steps below:
Contact our customer service by email or phone to inform us of your wish to return a product.
We will provide you with return instructions, including the return address and information on how to securely package the product.
Carefully pack the product in its original packaging.
Use a reliable delivery service to return the product. You are responsible for return shipping costs, unless we made an error or the product is defective.
We recommend that you keep proof of shipment and insure the package for its full value.
Refunds
Once we have received and inspected the returned product, we will process the refund under the following conditions:
If the product is returned in accordance with our return policy, a refund will be issued promptly, using the original payment method used for purchase.
Initial delivery charges are non-refundable, except in the case of an error on our part or a defective product.
The refund only covers the price of the returned product, not any additional fees such as customs fees or local taxes.
Defective products or order errors
If you receive a defective product or if we have made an error in your order, please contact us immediately. We are committed to quickly and satisfactorily resolving any issues related to a defective product or an order error.
Limitation of liability
We are not responsible for any loss, damage, or theft of the returned product during transit. We recommend that you take all necessary precautions to insure the returned package.
Changes to the Return Policy
We reserve the right to modify this return policy at any time. Changes will be posted on the Site and will be effective immediately upon posting. Please review this policy regularly to stay informed of any updates.
If you have any questions or concerns regarding our return policy, please contact us at:
Konrow
27 Boulevard d'Arras
support@konrow.com
Last updated: 9/10/2023
