Refunds

Additionally, please see our return policy .

Once we have received and inspected the returned product, we will process the refund under the following conditions:

If the product is returned in accordance with our return policy, a refund will be issued promptly, using the original payment method used for purchase.
Initial delivery charges are non-refundable, except in the case of an error on our part or a defective product.
The refund only covers the price of the returned product, not any additional fees such as customs fees or local taxes.

Defective products or order errors
If you receive a defective product or if we have made an error in your order, please contact us immediately. We are committed to quickly and satisfactorily resolving any issues related to a defective product or an order error.

Limitation of liability
We are not responsible for any loss, damage, or theft of the returned product during transit. We recommend that you take all necessary precautions to insure the returned package.

Changes to the Return Policy
We reserve the right to modify this return policy at any time. Changes will be posted on the Site and will be effective immediately upon posting. Please review this policy regularly to stay informed of any updates.

If you have any questions or concerns regarding our return policy, please contact us at:

Konrow

27 Boulevard d'Arras
support@konrow.com